EMC Secure Remote Support

Information availability is critical to your business operations, and unplanned interruptions to your data and applications can severely impact your bottom line. EMC Secure Remote Support (ESRS) proactively identifies and resolves potential issues before they impact your operations by providing secure, high-speed, around-the-clock remote support for your EMC information infrastructure. If unexpected issues arise, our proven processes ensure the fastest possible response, escalation, and resolution time to maximize information availability and reduce costs. With ESRS, we handle the workload so that you can devote more time to your business.

ESRS delivers the “four As” required for an effective end-to-end remote support solution:

• Automation — IP based connection enables fast remote diagnosis and repair of potential problems before an impact to business operations is noticed.
• Authentication — Advanced security features such as AES 256-bit encryption and RSA digital certificates ensure data privacy.
• Authorization — Customizable policies that you control include the ability to allow or deny remote support sessions.
• Audit — Detailed audit capabilities enable compliance with regulatory and internal business requirements.

If you are an existing EMC customer and want more information, please visit our ESRS Support Forums.