Key Benefits

• Customer call centers — Improve service by enabling representatives to manage incoming calls, prioritize customer requests, and respond more quickly.

• Plant and facility management — Speed engineering processes and increase both quality and safety by using an enterprise engineering information repository.

• Collaborative decision-making — Accelerate decision-making by facilitating collaboration between knowledge workers in process safety, operations, and other functional areas.

• Information storage and data operations — Protect, manage, and control the rapidly expanding information your business relies on.

• Regulatory compliance — Implement information architecture and business continuity solutions to reduce the operational risk component for multiple regulatory compliance requirements.

Solutions

Business Needs

• Plant and Facility Management for Utilities — Manage all your engineering-related content, including computer-aided design (CAD) drawings, specifications, and inspection documents.

• Geographic Information Systems for Utilities — Improve your Return on Information (ROI) by enabling engineers to conduct geo-spatial analysis using an intuitive, map-oriented user interface that integrates unstructured content with map-based information.

• Process Safety Management for Utilities — Ensure safe plant operations while maintaining compliance with OSHA regulations.

• Regulated Products and Services — Manage standard operating procedures and other business-critical content to insure that it remains complete, accurate, and safely stored.

• Contracts Management — Control and accelerate the complete contract process, from contract authoring and approvals to execution.

• Web Publishing — Manage content and underlying processes for your Web properties, ensuring that they are responsive to business needs.

Information Infrastructure

• Backup, Recovery, and Archiving — Proactively manage your information to meet more stringent data recovery requirements and strengthen information protection, while significantly reducing costs.

• Information Security — Provide identification, authentication, and access protection to safeguard sensitive information.

• eDiscovery — Speed search and retrieval of e-records and establish audit trails in order to protect your organization, streamline litigation processing, and reduce your e-record management costs.

• Business Continuity and Availability — Ensure continuous availability of key information from critical oil and gas applications like SAP, Microsoft Exchange, and trading environments.

• File Virtualization Solutions — Optimize utilization of your file servers and enhance performance with a single view of your entire file server environment.