Client Engagement - Solutions

Client Engagement

Collaborate globally across multiple enterprises through a secure, centralized, web-based workspace.

Descriptive Information

EMC Documentum Client Engagement provides a secure, centralized, web-based workspace that enables global collaboration across multiple enterprises. With our Client Engagement solution you can track milestones and resolve issues, give clients visibility into processes from project launch to completion, and track key metrics across multiple projects. As a result, you increase throughput of delivery teams, exceed client expectations, and drive new engagement opportunities.

Key Benefits

Global collaboration — Supply a secure collaborative workspace with integrated project and process capabilities—to unite geographically dispersed teams while fostering centralized management.
Balance between flexibility and best practices — Ensure that client teams offer a consistent, repeatable client service experience while giving project leads the flexibility they require.
Client visibility — Furnish clients with greater visibility throughout each engagement while maintaining secure, private work-in-process areas for project teams.
Client service delivery — Provide clients with a high-touch service experience - tracking key milestones and issue resolution, and obtaining client approvals.

EMC will help you build your solution with the following products and services.

Products

Content Server - Content Server de Documentum de EMC controla el repositorio de contenido de Documentum de EMC mediante un amplio conjunto de servicios de administración de contenido para el control de contenido y procesos en toda la empresa distribuida.
eRoom - eRoom de Documentum de EMC permite a los equipos distribuidos trabajar en conjunto con más eficacia, optimizando así los procesos de negocios y la toma de decisiones.
eRoom Enterprise - eRoom Enterprise de Documentum de EMC permite obtener una compleja colaboración empresarial mediante la combinación del entorno de espacio de trabajo de eRoom con las herramientas de administración de contenido empresarial de Documentum, incluido el acceso a todos los procesos de flujo de trabajo y al contenido empresarial.
IRM Services para eRoom - IRM Services de Documentum de EMC para eRoom permite crear carpetas y documentos protegidos dentro de eRoom y garantizar que el contenido se encuentre protegido incluso después de que éste abandona eRoom.